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Pe3ny Net agreements
Here you can check and download our agreements:

End User Agreement zde
Apartment Buildings Agreement zde
ADSL / VDSL Agreement zde
General Terms and Conditions zde
3Phone Terms and Conditions zde
ČTU Certificate zde

Pricelists
Here you can download pricelists for various technologies:

OPTI zde
LAN zde
LAN+ zde
Trojský vrch zde
Nová Harfa zde
Corporate Optics zde
Corporate 5-80Ghz zde

Phone
Manual for set-top box Motorola for IPTV zde
sledovani.tv - short informational video about the service can be found zde
How to install application sledovani.tv on android devicen zde 

Telefon
Manual for Gigaset phone zde

Termination of the Agreement
Pe3ny Net s.r.o.: It is easy with us, just send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and you will be contacted with a confirmation notice and information about a return of the loaned HW. The notice period shall commence on the first day of the month following the receipt of your termination notice.

UPC: Termination notice is required to be sent by registered post (you can use this form ) to: UPC Czech Republic, UPC Client Center, PO BOX 53, Prague 3 – Zizkov, Postal Code 130 11. According to the Terms and Conditions the notice period is 1 month. The notice period shall commence on the first day of the month following the receipt of your termination notice. Download information Form of Noticezde, Information about Applying Notice zde, Information about the Return of Installation here, zde, the Protocol on the Return of the Installation zde.

O2: To give notice of termination is possible by calling 800 33 00 76. For secure identification of your request for termination of services and explicit verification that authorized person is asking for the termination, a unique verification code will be sent to your home address. You can also cancel the service in writing on each brand shop through a dedicated form. According to the Terms and Conditions notice period is 1 month. The notice period shall commence on the first day of the month following the receipt of your termination notice. After receiving the code you are required to call back the toll free number to confirm the cancellation of the service. Indicate the number of the service that you want to cancel.

CenTrio: Termination notice is required to be sent by registered post to the address CentrioNet as, Sokolov 100/94 186 00 Praha 8. The two-month notice period begins on the first day of the month following the receipt of your termination notice. Mind the automatic extension of the contract for 12 months. Even a fixed term contract has to be terminated in writing 30 days before the end, otherwise is automatically extended. 

Please note that the information on the termination of agreements of other operators is approximate and not guaranteed. We strive to continuously update the information, but the exact conditions and procedure will provide you the appropriate operator. Remember that during the transition from another ISP you get concurrent access to Internet for free from us until the end of your old commitment (except for the IPTV service, a free transition applies only for tariffs OPTI, LAN and LAN +).